Frequently Asked Questions
Frequently Asked Questions (FAQ) - Soreya Home
Welcome to the Soreya Home FAQ page.
We're here to answer your questions and ensure the best possible shopping experience. If you need further assistance, feel free to contact us.
Question 1: How long does it take to receive my order?
Answer: Our estimated delivery times are:
- Processing time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please check our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders shipped within United Kingdom. More info in our Shipping Policy.
Question 3: Where is Soreya Home located?
Answer: Soreya Home is a French online store specializing in gear, decor, and adventure products. We currently ship only within United Kingdom.
Question 4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days. For more info, see our Return Policy.
Question 5: Can I cancel my order after placing it?
Answer: Yes, you can cancel your order within 24 hours. Please contact us quickly via our Contact Page.
Question 6: What is your return policy?
Answer: We offer a simple and hassle-free return process. For full details, please visit our Return Policy page.
Question 7: When will I receive my refund after a return?
Answer: Once your return is received and inspected, we will process your refund. It usually appears on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more info.
Question 8: Do your products come with a warranty?
Answer: Yes, all our products come with a 30-day warranty. For more details, see our Return Policy.
Question 9: How can I contact customer service?
Answer: You can reach our team through the Contact Page or by emailing us at contact@soreyahome.com.
Question 10: Do you ship internationally?
Answer: No, we currently only ship within United Kingdom.
Question 11: Do you have a physical store?
Answer: We are an online-only store, which allows us to offer competitive prices and a wide selection of products.
Question 12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer service for more information.
Question 13: How can I exchange a product?
Answer: To learn how to exchange a product, please refer to our Return Policy.
Question 14: How can I track my order?
Answer: You can track your order through our dedicated Order Tracking Page.
Contact Information
Store Name: Soreya Home
Address: 71 Kingsway, London, Greater London, WC2B 6ST
Email: contact@soreyahome.com
Phone: +44 20 8040 4551
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to respond to emails within 1 to 2 business days.